Support

Mise is in an MVP rollout and our support is hands-on. The fastest way to reach us is email — we read every message.

Contact

contact@getmise.dev

We aim to reply within two business days during the MVP. If something is broken or you can't sign in, please say so in the subject line and we'll prioritize it.

Help us help you

The single most useful thing you can include in a support email is the diagnostic block from the app:

• Open the Mise app and go to Settings → About.
• Tap Copy diagnostic info.
• Paste the block into your email.

That gives us your app version, build, device, OS, locale, and user ID — enough to find your account in our logs without a back-and-forth.

Other useful things to include

• A short description of what you were doing when the issue happened (e.g. "Tried to import a TikTok URL").
• The URL of the video, if the issue is import-related.
• Screenshots or a short screen recording if visual.
• The approximate time the issue happened (we use that to find logs).

Account & privacy

To delete your account or request data removal, see the Privacy Policy or use the in-app flow at Settings → Account → Delete account.